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Digital communications technologies have made content marketing easier for many companies.

A) True
B) False

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Organizational buyers include all buyers in a nation, including the ultimate consumers.

A) True
B) False

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Fasteasytrade.com is an online trading community that brings together more than 50,000 suppliers and 4,000 buyers from various industries.It handles more than $30 billion in orders annually. Which of the following is true about the services provided by Fasteasytrade.com?


A) It provides small business buyers and sellers an economical way to increase their customer base.
B) It offers small business buyers a reduced cost of purchased products and services.
C) It links large companies with all possible suppliers and customers.
D) It provides a decentralized market for buyer-seller transactions.

E) None of the above
F) A) and D)

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A buying centre is a heterogeneous group consisting of individuals with different goals and knowledge related to purchase decisions.

A) True
B) False

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Which of the following statements represents an organizational buying decision?


A) Mr.Crowe buys a Toyota minivan to commute to work.
B) A dentist buys a new DVD player for her den.
C) Mr.Langley hires a housecleaning service to clean his apartment.
D) A restaurant owner hires a snow removal service to keep the parking lot clear for its clients.

E) None of the above
F) All of the above

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In an effort to make better and more-efficient purchase decisions, Supersaver Inc., a large multi-store chain reseller, has formed formal groups of people to work together on purchase decisions. Which of the following statements accurately describes the people in the groups formed at Supersaver Inc.?


A) The groups will not include individuals from other functional areas.
B) The groups will never contain cross-functional teams.
C) The organizational buyer will not be a member of the groups.
D) The composition of the groups depends on the specific item being purchased.

E) None of the above
F) A) and B)

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Mayor &Lawrell Inc.decides to shift its focus to firms looking for quality products and good customer service from those looking simply for lower prices.This is an example of segmenting business market on the basis of _____.


A) type of customer
B) size of customer
C) benefits sought
D) customer location

E) B) and C)
F) C) and D)

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In a reverse auction, a seller puts an item up for sale and would-be buyers are invited to bid in competition with each other.

A) True
B) False

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At which stage in the buying decision process would a firm use a formal vendor rating system to evaluate the quality of the vendor's product and customer service?


A) problem recognition
B) information search
C) purchase decision
D) post-purchase behaviour

E) B) and C)
F) C) and D)

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Identify and describe the five roles in a buying centre.

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There are five roles an individual can p...

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Which of the following is a marketing mix characteristic of the organizational buying behaviour?


A) The focus is on delivery time and post-sale service.
B) Advertising and other promotional forms are technical in nature.
C) Online buying over the Internet is widespread.
D) Goods and services are purchased on the basis of specifications that are technical in nature.

E) A) and B)
F) B) and C)

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Which of the following statements is true about the North American Industry Classification System (NAICS) ?


A) After being used more than 50 years, NAICS was replaced by the Standard Industrial Classification (SIC) system.
B) NAICS neither permits comparability across countries nor accurately measures new or emerging industries.
C) NAICS provides a five-digit national industry code to each of the three countries.
D) NAICS groups economic activity to permit studies of market share, demand for goods and services, competition from imports in domestic markets, and similar studies.

E) A) and C)
F) B) and D)

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Business-to-business electronic commerce over the Internet:


A) is not nearly as prevalent as consumer electronic commerce when measured by the total dollar value of all Internet transactions.
B) is approximately four times greater than consumer electronic commerce when measured by the total dollar value of all Internet transactions.
C) has dramatically decreased since face-to-face time is so important.
D) is impossible to estimate since companies will not share information.

E) B) and C)
F) A) and D)

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A manufacturer of consumer food products for the Chinese market in North America buys several thousand tonnes of camellia nuts annually.It converts those nuts into cooking oil that is popular among the Chinese population and then sells it to Chinese supermarkets.The pulp from which the oil is extracted is sold to beef cattle farmers who use it to fatten their cattle.These transactions occur in the _____ market.


A) vertical
B) reseller
C) business-to-consumer
D) industrial

E) A) and B)
F) None of the above

Correct Answer

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Super Pallets Inc.wants to get rid of excess wooden pallets by attracting the greatest number of potential buyers online.The company could use a _____ to locate a company that is willing to pay the highest amount for the used pallets.


A) combinatorial operation
B) traditional auction
C) silent auction
D) reverse auction

E) A) and C)
F) None of the above

Correct Answer

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Five Star Windows (FSW) manufactures high-quality, energy-efficient windows for homes and offices.The number of windows sold is directly linked to the number of new homes built.The sales of FSW's windows go up when the economy is strong and many homes are being built.This information reveals that the demand for FSW's windows is an example of _____.


A) derived demand
B) the price-quality relationship
C) the acceleration principle
D) price elasticity

E) C) and D)
F) None of the above

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Mark & Co., a regular purchaser of personal computers, wants to change product specifications, price, and delivery schedule of the product.This is an example of a _____.


A) new buy
B) straight rebuy
C) modified rebuy
D) standard buy

E) B) and C)
F) All of the above

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If a purchase is a new buy for a manufacturer, the seller should be prepared to act as a consultant to the buyer, work with technical personnel, and expect:


A) a long time for a buying decision to be reached.
B) a lot of conflict.
C) specifications to be changed many times before the buy is completed.
D) to have to do some favours for the decision makers.

E) None of the above
F) B) and C)

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As more sellers take part in a reverse auction


A) Prices fall
B) Prices rise
C) Prices do not change
D) Increased moderation is required

E) A) and D)
F) A) and C)

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The demand for the cows at Rockeller's dairy farm is based on the consumer demand for milk, cheese, ice cream, cream, and butter.This is an example of inelastic demand.

A) True
B) False

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